Testimonials

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Gene was incredible! He helped us pick the perfect floor safe and delivered it to our home. He even helped dig the hole to install it. His price was very competitive too! The safe was just as described. I highly recommend A. L. Odom Locksmiths, Inc.

– Ruth R.

Having had many experiences doing business with Gene and Diane Riddle and the folks at A. L. Odom Locksmiths, Inc., I can say, without reservation, that they are absolute professionals and totally devoted to serving their customers. They are honorable and fair in every aspect of their business. You need not worry about their work being done properly, and you need not “shop around.” They are simply the best. They provide service beyond compare, and their services are fairly priced — without negotiation. I cannot recommend these wonderful folks more highly.

-Harold S.

This is a very reliable business. The tech (Will) who did my install was very polite, knowledgeable and quick. The pricing was very reasonable and fair. He delivered an excellent customer experience, and I recommend A. L. Odom Locksmiths, Inc. to anyone.

– Brian M.

We were locked out of our condo on a weekend and had a hard time reaching any locksmith. A. L. Odom Locksmiths, Inc. not only answered the phone, but made an extra effort to help us out when they realized we were locked out of our home. Neal came within 15 minutes, and he was great. We would highly recommend them.

– Larry L.

Fixed two door handles at my business. From first call to fix was less than 2 hours. Oh yeah!

– Justin F.

After two other companies were unable to move my safe because of its weight, Gene picked it up and moved it 200 miles with ease. They were there on time and got the job done properly. A very pleasant experience.

– Tom F.

A great team of technicians! Courteous, efficient, professional. Scheduled all jobs quickly and offer a wide selection of lock systems for home or business.

– Michelle K.

I’m new to Asheville and needed a large object delivered. They came out quickly to scope out the job, picked up the purchase at the store, and installed on time with no damage to house or purchase. Top-notch service. I’d highly recommend them.

– Mike V.

I’ve been doing business with them for years. Great establishment and very knowledgeable! Brought a doorknob in that had a broken latch, and they gave me a latch that they had hanging around for free. Very appreciative! Thanks, A. L. Odom Locksmiths, Inc.!!

– Martha R.

Great experience! Will came out promptly. He was friendly and got the job done. I appreciate good service. I would highly recommend.

– Heather D.

Got a key for my ‘99 Buick Park Avenue. The service was so quick, and the young man who helped me was so friendly!

– Chelsea W.

Needed to have a couple of replacement key fobs reprogrammed for my 2013 Chevy Silverado. Ace Hardware on Merrimon Avenue (where I usually get keys cut) recommended going to A. L. Odom Locksmiths, Inc. since Ace wasn’t able to program the newer fobs, and I’m really glad they sent me here. I called and they were able to do the reprogramming right away. What they charged me was less than half of what the ACDelco and GM dealers were going to charge, and he did a second fob for a reduced fee. They were quick, efficient, friendly, and reasonably priced. Absolutely would go to these guys again — highly recommended!

– Matthew V.

Very friendly and knowledgeable staff. Enjoyed talking to owner. First place that had everything I needed.

– David J.

First of all, I want to say thank you for the outstanding work. I locked my keys in my car . . . what a way to start off a day, but I want to be the first to tell you how prompt they got there. Will is an outstanding locksmith– he got into my car so fast. He is a true gentleman– he let me sit in his van so I wasn’t cold. It was a true turnaround in my day! If it didn’t cost so much money, I would lock my keys in my car more often!

– Amber F.

A technician, William, came out and did a very professional job of installing some new locks. Very polite, competent, and thorough in his job. Thanks again.

– J. C. B.

My experience with this company was great. I was locked out of my car. They came in a timely manner and called before they arrived just like they said they would. Thanks so much.

– Sarah G.

I can’t say enough good things about these guys! The gentleman who took my call was so helpful and nice. Within not even 10 minutes, a man named Will showed up and jumped on it. He had my door popped open so quick! I never knew it could be done that fast! Will had such a positive attitude and didn’t make me feel awkward and stupid for locking my keys in my car. These guys are freaking awesome and get the job done quick and right! As long as I live here, I won’t use anyone else. I will definitely be recommending them to all of my friends. Y’all rock!

– Kay I.

Was very professional and knew just how to remove my gun safe without hurting any of my doors or carpet. I would use them again. Thank you, guys.

– Patricia L.

We have used A. L. Odom Locksmiths, Inc. for years through my company whenever our technicians lock their keys in their work vehicles or when we need to change door locks for security reasons. They understand we operate a business and can generally get to us quickly and at a fair rate. They even returned money when one of their techs accidentally miscalculated the invoice, which I think speaks volumes about the company since we did not know we overpaid.

– Jada R.

Purchased a beautiful safe form A. L. Odom Locksmiths, Inc. The customer service and price were great. They made the installation look like a walk in the park. Thank you!!

– Charlie G.

I highly recommend A. L. Odom Locksmiths, Inc. They are true professionals, courteous, on-time and deliver quality service and products. I was very pleased, and I am sure you will be.

– Jamie K.

I recently purchased a large safe from A. L. Odom Locksmiths, Inc. From the first telephone call to inquire about products to final delivery, it was truly an outstanding experience. Even though I live an hour from the store location, Gene and Diane came to my home to ensure they understood the placement so they could quote me an accurate delivery cost and have the necessary staff at delivery. There was no charge for this visit. When they delivered the safe, they took all the necessary time to ensure that the safe was placed where I wanted it and secured properly. There was no rush to do so throughout the process and no damage to my new home. It was amazing with a safe weighing over 1,800 pounds! Gene and his team were truly awesome and total professionals! This was an experience that exceeded all of my expectations! I would highly recommend anyone looking to purchase a safe to Gene and Diane at A. L. Odom Locksmiths, Inc.! Thank you all for a wonderful experience!

– CC 

Staff always comes out within a reasonable amount of time, and they are always very nice!!

– Haywood Village

Friendly and very knowledgeable service for less than what I expected to pay. Do not hesitate to visit the shop or call for onsite service.

– Nancy

It’s easy to give 5 stars when a locksmith saves you from a bad situation, but A. L. Odom Locksmiths, Inc. went above and beyond! It was 20 degrees out and my Yakima roof storage unit had to be unlocked from both sides (while on top of my 6-foot-tall SUV), yet the locksmith was friendly, fast and careful while helping me get into the Yakima! These guys are professionals!

– Cotton F.

A safe has been on my to-do list for a few years, but I couldn’t make it happen. Visited with Gene at his shop recently and found a safe I liked. Gene was very pleasant to deal with and provided me with both an education on the important features of safes, as well as a very competitive price. Arrangements for delivery and installation were quickly made, and I now have a new safe at my home. Could not be more pleased with the entire experience. Would buy from Gene again and recommend him to anyone. If you’re in the market for a safe, you owe it to yourself to stop by and talk with him.

– Mike W.

I had such an off scheduled morning due to all the rain and flooding. I was late to work because my son’s daycare did not open until 8:30 a.m. and I was 3 hours late for work. Then I had nowhere to park but at the bottom of the hill, and I had taken my keys out of my ignition and had put them down in my seat of the car to attach my badge to my uniform and made sure I had all that I needed for work and got out with a handful of stuff. I was unorganized and in panic mode, and I jumped out of the car and headed upstairs and suddenly forgot my keys were in the car. I had tried to get in my car and could not. I prayed to God for help, and when I looked up locksmiths near me, A. L. Odom Locksmiths, Inc. came up first, and when I called, they made my day better and helped me with my situation. They were very kind to have listened to what my morning consisted of and were very patient with me and able to assist me in my crisis. Thank you so very much, and I recommend this company first to any and all persons in need of help with a locksmith, no matter their situation. Thank you again, and keep doing the good deeds you all were meant to do. God Bless You All.

– Melisa M.

Had a 3-point deadbolt system on an expensive front door break in the locked position. They came and tried to get it to retract but it wouldn’t, then went to hardware store to buy a multi-tool saw, cut thru the bolt, and then rigged the main deadbolt to work until I got the part. Only charged me for the time worked on the lock, as it should be. When I finally got the new lock, they came and got it all working together. Great customer service. Highly recommend them.

– Frank W.

Highly recommended!! Gene is a fantastic business owner. He always puts the customer first!! If you need anything from a lock on a door installed to a vault door installed, A. L. Odom Locksmiths, Inc. is the only locksmith to use!! Thank you so much for all you have done for me. I will be using you again!! Thank you so much, Gene!

– Dustin E.

I am the manager at Hertz Car Rental here in Asheville. We came in on a Thursday morning and the safe that holds all of our vehicle keys was not opening!! I called every single locksmith in the area, and they all recommended A. L. Odom Locksmiths, Inc.! I called and left a voicemail– I received a call back within 10 minutes and the locksmith got to the location very quickly! I really appreciate being treated as a priority, and the service was excellent! Totally recommend this company for any of your locksmith needs!!! THANKS, GUYS!

– Katie I.

I needed another key for my Toyota. I bought one online and took it to A. L. Odom Locksmiths, Inc. to see if they would cut it. They cut it, but it didn’t work very well, possibly because my old key is worn. So they cut one they had and gave me both– for $3. I programmed them at home with instructions from the internet. Both keys need a bit of jiggling to work, but they work. So I have 2 spare keys for my car for a total investment of $20. Not bad! If I need any lock work, I will go back to this company.

– Noel Y.

A locksmith with a brick and mortar store — fantastic! I brought my lock (with all keys lost), and they made me new keys on the spot. Alas, I forgot my credit card. Not to worry– they let me take the completed work home, and I called in from home to pay by phone. Trustworthy, honest, and genuine. Thanks, A. L. Odom Locksmiths, Inc.!

– Steve W.

It was a dark, cold, rainy Saturday night. We had just completed an 1,100-mile car trip, and I went down to open the cabin while my friends started unloading the car. As I stood fumbling for the keys in the dark, freezing cold rain it dawned on me . . . I had forgotten them. They were sitting back home, 1,100 miles away! I immediately started calling locksmiths in the area. I called every one of them. Of course, being Saturday night, they were all closed. I wasn’t sure if there was anyone out there checking all the messages I was leaving, but I didn’t know what else to do. Well it turns out there WAS someone checking! William of A. L. Odom Locksmiths, Inc. called me right back! He was in the middle of another job on the far side of Asheville, but said he would come help us as soon as he finished. Without hesitation, he was willing to drive all the way to Montreat in the pouring rain on a Saturday night to help us! What a great guy! What GREAT customer service! If y’all are ever in need of a Locksmith, A. L. Odom Locksmiths, Inc. is the company, and William is absolutely the man for the job!

– Sam F.

My co-worker and I were beyond frustrated today with our storage unit lock. Will took all our worries away and eased our mind. He was able to get in our unit crazy fast! He was such a sweetheart and very efficient. He is staying on speed dial for our company!

– Elizabeth W.

This company communicates great and is very responsive. They do what they say they are going to at the agreed-upon price.

– Joe S.

Very prompt and good service last week when I got locked out of a house in Swannanoa.

– Iris D.

A.L. Odom Locksmiths, Inc. replaced our back dock door and added a coded lockbox so that our deliveries can be done before and after hours. From one local business to another, we highly recommend them for all your big and small needs.

– Sherrye C.

It was so worth it to pay a professional. I had keypad deadbolts put on my front and back door. From start to finish, the service was exceedingly helpful and professional. I initially spoke with the owner, who made sure that the locksmith would have locks with the right finish with him the next day. The locksmith who installed my locks and gave me a thorough education about them arrived right on time (actually, a few minutes early). Judson could not have been any more helpful, explaining about all of the options for installation, fixing the problems with the previous installation, and making sure I avoid any potential problems with the locks. He even swept up the floor after he was done, which made me laugh because it was really dirty before he started. (I stayed home from work that day to clean.) I would highly recommend A. L. Odom Locksmiths, Inc. to anyone.

– Lynn R.

I am so very grateful for this company because they responded with speed when I needed them at 4:30 PM on a Friday. Thank you, thank you, thank you for saving me and for offering amazing service!

– Christi A.

Absolutely marvelous folks. Great work, timely, pleasant. A great value for the buck. We are lucky to still have a brick-and-mortar locksmith with skilled and experienced staff.

– Barkwells Staff

These guys are top notch!! Quick, friendly service and reasonable rates! I’m a general contractor in town, and I highly recommend them. They are my go-to guys!!

– Jason H.

Incredibly nice people and great service. They gave my little girl a set of keys, and it made her day. Can’t recommend these guys enough.

– Frank M.

I had a key that was broken off in the ignition and took both pieces to them and they (Phil at the counter) made me a new key that worked without even having the vehicle there to try it on. It worked perfectly. Thanks.

– Todd C.

These are the best locksmiths in town or if you need a safe or special key made. Very, very knowledgeable and patient. I always go here to get keys made, and they always work too.

– Phil C.

A. L. Odom Locksmiths, Inc. is a fantastic commercial locksmith in the Asheville area. We have used them several times, and they have provided us with great advice and high-level, professional business practices. They are pleasant, their work is superlative, they communicate well, and they perform their skilled services exactly when and as promised. We are delighted!!

– Ian K.

The door lock broke, and I was locked out of my home. The A. L. Odom Locksmiths, Inc. tech arrived within 10 minutes and was able to open the door and install a new lock within 30 minutes. Very professional. I would recommend A. L. Odom Locksmiths, Inc. to anyone.

– Bill G.

Great customer service!! Very easy to work with. Quick delivery and installation. I would recommend to anyone looking for a dependable & trustworthy company!!!

– Angela H.

This is the best locksmith shop! I got locked out of my house last night, and Andrew was on call. He was there within about an hour, very patiently worked on the problem, and got me in the door. He was courteous, efficient and truly a lifesaver. I had to get a new lock installed, and Gene at the shop worked through the problem with me, so that less than 24 hours later, Andrew had the new lock installed and all was well. I don’t think I would ever use anyone else for lock and key issues. Thanks, A. L. Odom Locksmiths, Inc.!!

– Mary W.

I had to have my locks changed at work, and they were timely and very efficient. Would definitely recommend to anyone!

– Brandy C.

As a real estate agent with Beverly-Hanks, I need locksmiths quite often, and I have never called anyone else. They are prompt, incredibly courteous and the best of the best at what they do.

– Clary M.

Went in to have a lock keyed, got out with my problem solved in half an hour. Friendly, competent, professional service.

– Michael M.

Professional and worked with me on my many locks that needed to be changed!!!

– Charistina M. 

Reinforced my daughter’s apartment after an attempted break-in. Professional, and responded immediately to my frantic call. We are greatly appreciative.

– Mary B.

A. L. Odom Locksmiths, Inc. is a great company run by some pretty awesome people! Very pleased and impressed with their key skills.

– Ashley I.

I called when I unfortunately needed all my house locks rekeyed in a time-sensitive manner. They came within the hour! They were kind, understanding, and compassionate. I came by today to have more keys made too. If I have future needs, they will be my go-to.

– Cara C.

Neville saved my life after I lost my only car key. Six people, including the dealer and AAA, said they could not help me. He is an angel among men! Call him for any automotive needs!

– Eleanor C.

I bought a quality safe for a client from these guys and received great customer service. There is no substitute for everything they are able to do. Everyone there went out of their way to be helpful! Thanks, Gene!

– Shawn C.

These folks are great. Very professional, reliable, helpful and personable! They are who we use and who we will always recommend to friends.

– Louise B.

If you want a cheap safe, this is not the place for you, but if you want a top-quality safe for just a few more dollars, then this is your place. I bought an American Security safe and was more than satisfied with the price and delivery. Thanks, Gene!!!

– Dell B.

The only place in Western NC to buy a safe. Honest, local family business and courteous and very professional on the delivery. Highly recommended.

– Coker M.

Thank you for your company’s help in getting new locks installed. William did an awesome job!

– Carol M.

Morgan was extremely helpful. I brought in a Kawasaki ignition switch to have it re-keyed, and the job was done quickly. I walked out of there for about $25 including tax and 2 keys. Highly recommend them!!!

– Debbie J.

Great people! Best locksmith in Asheville. Really helped me out in a bind. Doug is awesome at what he does.

– Cody D.

Very professional and conscientious. I needed a key to an old Pontiac. It was hard to locate, but A. L. Odom Locksmiths, Inc. was able to order it and was very careful to make sure it worked.  I appreciated his extra effort.  I’ll sure go back next time I need a good locksmith.

– Brenda H.

We were locked out of our condo on a weekend and had a hard time reaching any locksmith. A. L. Odom Locksmiths, Inc. not only answered the phone, but made an extra effort to help us out when they realized we were locked out of our home. Neal came within 15 minutes, and he was great. We would highly recommend them.

– L and JL

Fabulous service, prompt, professional, and very easy to do business with.  I appreciate their recommendations and flexibility. A pleasure to receive this kind of service as a newcomer to the area. Would not hesitate to use them again, if needed.

– Jan W.

They are very good at key duplication. My car with keyless entry/start has a very strange key fob where the unusual key is stored. They were able to duplicate it.

– Rob J.

We have worked with A. L. Odom Locksmiths, Inc. for years for locks and keys in multiple locations of our businesses. They have always been friendly, helpful and honest, and they make sure the job is done to our satisfaction before they leave. They are the only locksmiths we call anymore! Not to mention, the folks who answer the phone are very nice!

– Cat P.